Help
Ordering, turnaround, revisions, and delivery. If your question is not here, send it over — we answer during UK business hours.
Common questions
How do I order?
Add a package to your cart and check out. You do not need an account to browse or fill a cart — we ask for one at checkout so your order, brief, and finished files have somewhere to live.
When do you ask about my product?
After checkout. Each order has a short brief covering your product details, photographs, logo, and any references. Complete it whenever suits — the order waits for you.
How many revisions do I get?
It is stated on every package before you buy, and on your order afterwards. Your order keeps its own record of what was purchased, so a later catalogue change never alters your entitlement.
Are my files private?
Yes. Uploads and deliverables are held in private storage and reachable only through your signed-in account. Nothing is stored anywhere publicly readable.