Frequently asked questions
How ordering, production, and delivery work. Questions specific to a service are answered on that service’s page.
Scope and pricing
- How much does a package cost?
- Every service listed shows its full price before you add it to your cart, along with the turnaround and the revision rounds included. There is no enquiry step and no quote to wait for. Work outside a published package is quoted separately — get in touch and we will scope it.
- Do I pay before work starts?
- Yes — payment is taken in full at checkout, at the price shown on the package. Production starts once we have your brief.
- Can the price change mid-project?
- Not for the work you agreed. Your order keeps its own record of the package, price, add-ons, turnaround, and revision policy as purchased, and later changes to our pricing never alter an existing order. If you ask for something outside the original scope, that is quoted separately before it starts.
- When do you ask about my product?
- After checkout. Each order has a short brief asking only what that package needs — your product details, photographs, logo, and any references. You can complete it straight away or come back to it later; the order waits for you.
Process and delivery
- How long does a package take?
- Each package states its turnaround in business days, and your order shows it throughout. The clock starts once we have the brief and the material we need from you.
- How do revisions work?
- Each package includes a set number of revision rounds, shown on the package before you buy and on your order afterwards. The revision form asks what specifically to change and lets you attach references — vague feedback is the main cause of rework. Beyond the included rounds, additional revisions are available as a paid add-on.
- What file formats do I get?
- The formats the package is built for — listing images arrive at the dimensions the platform requires, ready to upload. Where a service lists source files as a deliverable, those are included too.
- Can I see progress before final delivery?
- Yes. Drafts are delivered for review inside your account, and the order timeline shows the current stage and what happens next. When something is waiting on you, the order says so.
Rights and files
- Who owns the finished work?
- You do, on final payment. Full ownership of the delivered work transfers to you, including source files where the service lists them as a deliverable.
- Can you use my project in your portfolio?
- Only if you agree to it. Nothing is published without permission, and we will never name you or show your work without it.
- Are my files kept private?
- Yes. Uploads and deliverables are held in private storage and are only accessible through your authenticated account. Nothing is stored in a publicly readable location.
- How long do you keep my files?
- Files stay available in your account while it is active, so you can re-download deliverables later. Tell us if you need them removed sooner.